FAQs

HOW TO BUY?

You just have to follow these steps:

Choose the product(s) from the categories mentioned on website.

Click the product(s) that interest you. With just one click you’ll get an expanded view of the garment showing details and the back of the product, as well as its composition, available sizes, reference number and price.

Select your product and add the item to your Shopping Cart. You can then choose to continue shopping or process the order. Select the size and colour of the product(s) you want, to process your order, click on your Shopping Cart.

If you want to continue shopping, repeat the process; when you are finished click on "Shopping cart" and then on "Place Order."

Once you’ve entered your information, check that it’s correct and click "Continue to Shipping"

Select a payment method i.e. COD.

Click on “Complete order” to check out.

 

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?

Actual product colour may vary from the images shown. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour.

 

IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST BESTSELLERS.COM.PK ITEMS AND OFFERS?

Yes, you just have to subscribe to the BESTSELLERS newsletter by filling in your email ID, and you will receive information about the latest BESTSELLERS items, articles and events. You can find the Newsletter tab in website footer at www.bestsellers.com.pk.

 

IS MY PERSONAL INFORMATION CONFIDENTIAL?

Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.

 

CAN I UNSUBSCRIBE TO THE BESTSELLERS NEWSLETTER?

You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".

 

DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?

You can make an online purchase as a guest, without having to create a user account in the online store. At BESTSELLERS we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.

 

HOW CAN I RECOVER A FORGOTTEN PASSWORD?

If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.

 

HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?

Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at customercare@bestsellers.com.pk.

 

CAN I FIND OUT THE STATUS OF MY ORDER? 

Yes. go to the orders placed section in my account and you will see the real-time status of your order. In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.

WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?

BESTSELLERS only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at customercare@bestsellers.com.pk.

 

CAN I CANCEL MY ORDER?

Yes, only if the order is not shipped yet. You can contact our customer service department to get your order cancelled.

 

WHERE CAN I FIND A SIZE CHART?

On product pages you can find a size chart to the right of each photo. We encourage you to check out "Size chart" section for your size confirmation.

 

CAN I PLACE AN ORDER BY PHONE?

No. You will have to place the order online.